THE WORK / 01
Conversion rate optimization begins with the customer journey
A conversion is not just a button click. It is a meaningful next step for the right person, such as completing an inquiry, requesting a consultation or understanding whether a service fits. We map the journey from the first relevant page through the action and identify the points where people hesitate, leave or arrive without enough context.
We use available evidence carefully. Analytics, call notes, customer questions and sales feedback can reveal different parts of the picture. We agree which sources are reliable and what they can tell us before recommending a change. That makes the work more useful than optimizing a surface metric that may not represent a qualified opportunity.